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Privacy Policy

Luckim and Data Privacy:

Luckim Limited and its subsidiaries (" Luckim ") are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or a contact at one of our customers or potential customers, suppliers or potential suppliers or other business partners or in any other cases where we specifically state that this policy will apply.

This privacy policy also sets out how we protect your privacy and your rights with respect to our use of your personal information.

Luckim may have a privacy policy or statement specific to particular local laws, products or services, in which case such policy or statement shall supersede or supplement this privacy policy.

What personal information do we collect?

We may collect and process the following personal information about you.

  • The personal information you have given us.

    This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar) or corresponding with us by telephone, post, email or otherwise. This may include, for example, your name, address, e-mail address and phone number; Information concerning your business relations with Luckim; Also include information about your professional role, background and interests.

  • Personal information that our website and other systems collect about you.

    • If you visit our website, it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the site and improve the experience of visitors to the site. Our website may also download "cookies" to your device – this is described in our separate cookie policy. As further described in the Cookie Policy, you can change the way we use cookies by changing your cookie preference.

  •  If you interact with us through social media services, we may be able to access certain information about such interaction, such as whether you have interacted with us through multiple social networks. We make reasonable efforts to ensure that social media providers have your permission to allow us access to certain information about you. Please note that we are not responsible for the manner in which social media service providers handle the personal information they may collect from you, as this is their responsibility. For example, our site may use plugins for social media networks such as Twitter, Facebook, Linkedin and Google+. If you use one of these plugins, these plugins are able to establish a direct link between your browser and the site of the respective social media network. As this transfer occurs directly between your browser and the respective network, Luckim does not have any access, knowledge or control over any data sent or the use of this data within the respective social media network. This is not covered by this privacy policy if you use a social media network and make your content available to such a network. Conversely, the terms of use and privacy policies of the respective operators of those social media networks shall apply to any such content. We encourage you to read your social media service provider's privacy policy and terms and conditions to understand how they handle your personal information.

  • Our website may contain links to websites of third parties who are not affiliated to Luckim. If you visit such a third party site by clicking on such a link, we are not responsible for the way such a third party processes the personal information they collect about you.

  • We may make web-based platforms available to our partners and suppliers and such platforms may collect your personal information if you use such platforms. This privacy policy applies to such personal information collected during registration and/or use of such platforms.

  • If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems may record details of those conversations, sometimes including their content.

  • Some of our premises have closed circuit TV systems and other security and access management systems which may record you and certain information about your visit if you visit our premises, for security and safety purposes.

  • Other information.

We may also gather some information from other sources. For example,

• If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you, such as your contact details or details of your role in the relationship.

• We sometimes collect information from third party data providers or publicly available sources for anti-money-laundering, export control, credit rating background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations.

How are we going to use your personal information?

We may collect, store, and use your personal information for the following purposes.

• to operate, manage, develop and promote our business (including our products and services) and, in particular, our relationship with the organisation you represent (if any) and related transactions including, for example.

• marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest in sending you communications which we believe to be relevant and of use to you).

• warranty processes.

• product compliance processes.

• accounting and billing/payment purposes (including to offer financing solutions to customers, together with our finance partners).

• to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations.

• to offer you the services of our online shops based on the terms and conditions of the dedicated web-shop.

• to provide you with services or information that you may have requested.

• to keep you informed and updated on relevant products or services you may be interested in.

• to enable you to take part in our online assessments and surveys.

• to manage and maintain the relationship with investors.

• to operate recruiting activities.

• to protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes.

• to comply with our legal and regulatory obligations and bring and defend legal claims and assert legal rights.

• if the purpose is directly connected with an assigned purpose previously made known to you.

From time to time, we may review your information held in our systems - including the contents of your emails and other information related to your communications with us - for compliance and business protection purposes as described above..This may include a review for the purpose of disclosure of information relevant to litigation and/or a review of records related to internal or external regulatory or criminal investigations.To the extent permitted by applicable law, these reviews will be conducted in a reasonable and proportionate manner and approved at the appropriate management level.They may ultimately involve the disclosure of your information to governmental agencies and litigation counterparties, as described below.our emails and other communications may also occasionally be accessed by people other than the member of staff with whom they are exchanged for ordinary business management purposes (for example, where necessary when a staff member is out of the office or has left Luckim).

We will only process your personal information where necessary so that we can pursue the purposes described above and where we have a legal basis for such processing..Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your personal information where we have concluded that our processing does not prejudice your or your privacy in a way that would override our legitimate interests.In exceptional circumstances, we may also be required by law to disclose or otherwise process your personal information.

Disclosure and International Transfer of Your Personal Information

We may disclose your personal information where it is reasonably necessary for the various purposes set forth above.

• to your colleagues within the organisation that you represent.

• to the other members of the Luckim group of companies.

• to your colleagues within the organisation that you represent.

• to service providers who host our web services or other information technology systems or otherwise hold or process your information on our behalf, under conditions of confidentiality and security required by law.

• business partners, channel partners, service partner, agents, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

• to a person who takes over our business and assets, or relevant parts of them.

• in exceptional circumstances.

• to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory.

• where we are required by law to disclose.

These disclosures may involve the transfer of your personal information overseas.If you are dealing with us within the European Economic Area, you should be aware that this could include transfers to countries outside the EEA that have not been identified by the European Commission as having adequate levels of data protection.In those cases, where we transfer your personal information to other members of the Luckim group or our service providers, we will ensure that our arrangements with them are governed by relevant legal mechanisms and safeguards including data transfer agreements, designed to ensure that your personal information is protected, on terms approved for this purpose by the European Commission.

How long do we keep your information?

We will remove your personal information when we no longer need such personal information, such as where.

i.It is no longer necessary for us to retain your personal information for the purposes for which we have collected it.

ii.  We believe that the personal information we hold about you is inaccurate.

iii. In certain circumstances, you have informed us that you no longer consent to our handling of your personal information.

Sometimes, however,

A. There are legal or regulatory requirements that may require us to retain your personal information for a specified period, and in such cases we will retain your personal information for such a specified period.

B.We may need to retain your personal information for a certain longer period for product liability purposes or in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

Note that we may retain some limited information about you even when we know that you have left the organization you represent, so that we can maintain a continuous relationship with you if and when we come into contact with you again, representing a different organization.

What are your rights?

You have the following rights (subject to applicable local laws) in relation to the personal information that we hold about you.

• to access your personal information, and some related information, under relevant data protection law.

• to require any inaccurate personal information to be corrected or deleted.

• to object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.

• to require us to delete your personal information in certain circumstances.

• to require us to restrict or block the processing of your personal information in certain circumstances (when processing is restricted, we can still store your personal information, but may not use it further).

• to obtain from us your personal information, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal information directly to another person (for instance, a new provider) where it is technically feasible to do so.

• where we are processing your personal information based on your consent to such processing, to withdraw your consent at any time.

Further information and advice on your rights can be obtained from your country's data protection regulator.

If you wish to exercise any of these rights (subject to applicable local laws), please use the link in the “Contact Us” section below and complete the form provided.

Sensitive Information

We request you not send to or share with us any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).

Personal Information of Children.

Luckim respects the privacy of children and does not knowingly collect, use or disclose personal information about children under the age of 16 without the verifiable consent of a parent or guardian.

If Luckim becomes aware that information submitted to or collected by Luckim without first receiving verifiable consent from a parent or guardian is personal information about a child, Luckim will take prompt steps to remove such personal information.

If a parent or guardian wishes to raise a concern regarding personal information pertaining to a child, please email our Data Protection Office at

Automated Decision Making

We may use technology that tracks your use of our website and your interactions with us, which helps us build a profile of your preferred products and information requests. If we do, what this means for you is that you are more likely to receive offers and information tailored to your specific preferences, based on your previous profile activity.

If we use automated decision-making in connection with any particular service or product and such automated decision-making has a legal effect on the data subject or similarly significantly affects them, we will provide the information required by applicable law in connection with such automated decision-making.

Contact us

If you have complaints about our processing of your personal information, please email You can also lodge a complaint with the body that regulates data protection in your country about our handling of your personal information.

A change in this policy

This privacy policy is valid from the time of its publication on the Luckim website, and all previous versions of this privacy policy become invalid as of such time.Any changes we make to this privacy statement in the future will be posted to our website and will also be available if you contact us..Check back frequently for any changes.

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